Refund policy

ULE Group Return & Refund Policy

 

ULE Group will gladly accept the return of unopened, uninstalled, and unused items within 60 days of the shipment date. 

Return Eligibility
To be eligible for a return, the item must be:
•    Unused and uninstalled
•    In the same condition in which it was received
•    In its original packaging
•    Returned within 60 days of the shipment date
•    Approved for return by ULE Group prior to being shipped back
Certain products are not eligible for return. See the Exceptions / Non-Returnable Items section below.

How to Start a Return
To start a return, you can contact us at orderstatus@ulegroup.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unless a shipping error or damaged item is received, the customer is responsible for return shipping charges.

Please note that returns will need to be sent to the following address:

ULE Group

Attention: Website Returns

35 Green Street

Hackensack, NJ 0760

You can always contact us for any return question at orderstatus@ulegroup.com.

Refused Deliveries
Refusing delivery does not constitute an authorized return. Customers must contact ULE Group and receive return authorization before refusing or returning a shipment.
If a customer refuses delivery for reasons other than verified shipping damage, an incorrect shipment, or an error by ULE Group, the customer will be responsible for all shipping and carrier charges incurred as a result of the refusal.

These charges may include:
•    Original outbound freight or shipping charges incurred by ULE Group
•    Return freight charges
•    Storage fees
•    Redelivery fees
•    Reconsignment fees
•    Liftgate, residential delivery, or other accessorial charges
•    Other carrier charges resulting from the refused delivery

These charges will be deducted from any approved refund in addition to the applicable restocking fee.

If a shipment appears damaged at the time of delivery, customers should document the damage and contact ULE Group immediately. When possible, contact ULE Group before refusing a shipment so we can provide instructions and properly document the carrier damage.

Damages and Issues
Please inspect your order promptly upon delivery. If an item is damaged, defective, or different from what was ordered, contact orderstatus@ulegroup.com as soon as possible so that ULE Group can evaluate the issue and provide instructions.
Photos of the product, packaging, shipping label, pallet, or visible freight damage may be required to process a claim.

Do not dispose of damaged merchandise, packaging, pallets, or shipping materials until instructed to do so by ULE Group, as they may be required for a carrier or manufacturer claim.

Exceptions / Non-Returnable Items
Certain products cannot be returned, including:
•    Special-order products
•    Custom products
•    Cut-to-length products, including cut wire
•    Final-sale items
•    Hazardous materials
•    Flammable liquids or gases
•    Products otherwise identified as non-returnable at the time of purchase

Certain commodities, including pipe and wire, are priced based on market conditions. Due to fluctuations in market value, these products may not be eligible for return or may be eligible for an adjusted return credit. These situations will be reviewed on a case-by-case basis.

Contact orderstatus@ulegroup.com with questions regarding the return eligibility of a specific product.

Return Shipping and Restocking Fees
Unless a return is due to a ULE Group shipping error, defective product, or verified shipping damage, the customer is responsible for return shipping costs.

A 25% restocking fee will be deducted from approved returns.
Additional freight, handling, storage, redelivery, reconsignment, or other carrier charges incurred because of a refused shipment or unauthorized return may also be deducted from the refund.

Original shipping and freight charges are non-refundable unless the return is the result of an error by ULE Group or otherwise approved by ULE Group.

Exchanges
If you would like a different product, the original item must first be returned in accordance with this policy.

Once the return is approved, a separate order may be placed for the replacement product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orderstatus@ulegroup.com. Special orders or custom orders, and wire cuts cannot be returned. Certain items, including pipe and wire, are priced at market value and due to fluctuations in the market, a return credit may not be eligible. These will be handled on a case-by-case basis.

Approved refunds will be issued to the original payment method, less any applicable:
•    Restocking fees
•    Return shipping charges
•    Non-refundable original freight or shipping charges
•    Carrier charges associated with a refused shipment
•    Other charges permitted under this policy